APPLICANT’S INFORMATION RIGHTS
The right to obtain information services
(1) Every person has the right to obtain Public Information in accordance with the provisions of this Act.
(2) Everyone has the right: see and know Public Information;attend public meetings that are open to the public to obtain Public Information;get a copy of Public Information through an application in accordance with this Law, and / or disseminate Public Information in accordance with the legislation.
(3) Every Public Information Applicant has the right to submit a request for Public Information accompanied by the reason for the request.
(4) Every Public Information Applicant has the right to file a lawsuit in court if in obtaining Public Information has a problem or failure in accordance with the provisions of this Law.
The right to know service standards & noticesCourt Service Standards consist of case and non-case services. The service standard will also apply as a service standard for national and court courts, as well as for work units. Court service standards mandate the establishment of service standards for smaller work units to be adapted to their respective characteristics, for example geographical conditions and case characteristics.
The right to file objections and complaints about the information services providedArticle 35:
(1) Each Public Information Applicant may file an objection in writing to the superior of the Information Management and Documentation Officer based on the following reasons:
rejection of requests for information based on reasons for exclusion as referred to in Article 17;no information is provided as referred to in Article 9;information requests were not responded;information requests were responded to not as requested;non-fulfillment of requests for information;imposing unnatural fees; and / orSubmission of information that exceeds the time stipulated in this Law.
(2) The reasons as referred to in paragraph (1) letter b until the letter g can be resolved by deliberation by both parties.
Article 36:
(1) Objection is submitted by the Public Information Applicant within a period of no later than 30 (thirty) working days after the finding of the reasons as referred to in Article 35 paragraph (1).
(2) The supervisor of the official as referred to in Article 35 paragraph (1) provides a response to the objection submitted by the Public Information Applicant within a period of no later than 30 (thirty) working days from the receipt of the written objection.
(3) Written reasons are included with responses if the superior of the official as referred to in Article 35 paragraph (1) confirms the decision determined by his subordinates.
The right to know the mechanism for resolving complaints and complaints related to information servicesArticle 21:
The mechanism for obtaining Public Information is based on the principle of fast, timely and low cost. Article 22: (1) Every Public Information Applicant can submit a request to obtain Public Information to the relevant Public Agency in writing or not written. (2) The Public Agency is obliged to record the name and address of the Public Information Applicant, the subject and format of the information as well as the method of submitting information requested by the Public Information Applicant. (3) The Public Agency concerned is obliged to record the request for Public Information submitted in writing. (4) The relevant Public Agency must provide a proof of receipt of the request for Public Information as referred to in paragraph (1) and paragraph (3) in the form of registration number when the request is received. (5) In the event that a request is submitted directly or via electronic mail, the registration number is given upon receipt of the request. (6) In the event that a request is submitted by mail, the sending of the registration number can be given along with the sending of information. (7) At the latest 10 (ten) working days from the receipt of the request, the Public Agency concerned must submit a written notification containing:
the information requested is under its control or not;
The Public Agency is obliged to notify the Public Agency that controls the information requested if the information requested is not under its control and the Public Agency that accepts the request to know the existence of the requested information; acceptance or rejection of requests on the grounds stated in Article 17; in the event that the request is received in whole or in part, the material of information to be provided is included;
in the event that a document containing excluded material as referred to in Article 17, the exempted information can be blackened with accompanying material and material; delivery tool and information format provided; and / or fees and payment methods to obtain the requested information. (8) The Public Body concerned may extend the time to send notification as referred to in paragraph (7) no later than 7 (seven) subsequent working days by giving a reason in writing. (9) Further provisions concerning the procedure for requesting information from the Public Agency are regulated by the Information Commission.